Tom Henderson
- What do tiny Clarkston State Bank and big Ally Bank have in common? Almost nothing except their approaches to banking in the 21st century. For both, mobile banking and the internet are replacing brick-and-mortar branches.Clarkston, which has $178 million in assets, introduced mobile banking two years ago. The almost-immediate dropoff in branch visits by customers was shocking, said J. Grant Smith, the bank's president and CEO. Half of his customers now do mobile banking."We analyzed our data
Tom Henderson
- What do tiny Clarkston State Bank and big Ally Bank have in common? Almost nothing except their approaches to banking in the 21st century. For both, mobile banking and the internet are replacing brick-and-mortar branches.Clarkston, which has $178 million in assets, introduced mobile banking two years ago. The almost-immediate dropoff in branch visits by customers was shocking, said J. Grant Smith, the bank's president and CEO. Half of his customers now do mobile banking."We analyzed our data